Interior design may look easy – it’s not.
Ever waited in vain for the air conditioner repairman to arrive or had difficulty reaching a live customer service rep when your automated blinds got stuck in the down position? Then you understand the kinds of stress a design professional deals with daily. We often walk a tight-rope between our clients’ needs and the limitations of ordinary people (AKA trades and suppliers). The steps leading to a humble pillow illustrate my point:
STEP 1
Select fabric(s) – chenille, velvet, cotton, patterned, plain, red, blue?
STEP 2
Select trim(s) – self-pipe, rope, braid, bullion, tassel, rosette?
STEP 3
Determine size – 18” square, 24” x 18” rectangle, 16” bolster?
STEP 4
Choose filling – 100% down, polyester, poly cotton blend, density?
STEP 5
Choose edge detail - knife, box, Turkish, tasseled, beribboned?
STEP 6
Create purchase orders for fabrics, trims, forms and pillow maker
STEP 7
Order CFA’s (cutting for approval) to ensure ordered fabric looks like the sample. 90% of the time, it’s accurate, however in approximately 10% of cases it’s the wrong fabric or the wrong colour. Why? Because the fabric company had the wrong number written on the sample, or the firm discontinued the fabric, or someone simply entered the wrong number into a computer.
STEP 8
Receive fabrics, trims and forms; determine all are accurate.
STEP 9
Send all items and detailed instructions to pillow maker
STEP 10
Review finished pillows to ensure they are made to specifications.
STEP 11
Ship pillows to client’s home.
STEP 12
Receive pillows on location and present to client for approval.
Keep your perspective – and your sense of humour
Early in my career clients asked me to squat on the floor, peer through a magnifying glass and explain why the grout lines in the marble floor were not “perfect”. I explained that stone is a natural product with subtle differences apparent on each tile and the process of hand laying stones would result in subtle variances along the grout line. When I suggested that most of our clients enjoy a marble floor from a standing position, the clients burst into laughter and I knew we were back on track. Written by Kimberley Seldon
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And this is why I have no idea about interior design!
ReplyDeletethis is my world every day :)
ReplyDeleteThat was a great response from her regarding the grout lines! Once I wake up a bit more, I'll read the whole article. : )
ReplyDeleteoh yes.. oh yes... I always find myself feeling so incredibly guilty when one of my suppliers lets me down because I am letting the client down. Finding the right people to work with can really make or break your business!!!
ReplyDeletegreat one!!
xoxo
Whoa, that's a lot of steps. I did a pillow post on Friday, I love making pillows !
ReplyDeleteI so needed that! Now I'm driving 4 hours to my closest design center to pick out pillow fabrics!
ReplyDelete~Angela
HI Maria,
ReplyDeleteThanks for sharing! The "devil is in the details" as they say, even for cushy toss pillows!
As a supplier, I deal with Designer clients who are amazing.. And they are amazing because when human error inevitably results, they are calm and collected and use those brilliant and creative minds to add to the solution not the problem.
ReplyDeletePatience and communication and humour will get you everything.
Great post Maria, even i didn't know how much work went into a pillow!
From a non designer point of view or as my hubby would say . . . it's just a pillow!!!! However I might add . . I really like the pillows that were custom ordered (by you) to match my drapery. Reading your post this morning I have a new appreciation for your work.
ReplyDeleteOh I so appreciate this post. People think being in this business is all fluff and fun and it can be so nerve racking!!!
ReplyDeletehi Maria how z it going.. :) long time i have been to ur post.. been busy with the little one.. i just had a daughter.. :) i mentioned it in my blog.. its gud to be back.. n i saw ur mention of my blog in uur list..:) thanx alot.. i really appreciate it..
ReplyDeletethis z xactly wat u have to go through while doing a simple thing such as designing a cushion.. u knw each step n each decision is monumental n can make a huuuuuge difference.. surely breaking it down it is alot.. nerve wrecking seriously.. :)
It's sooooooo true! We designers do SO much more than fluff pillows. :) Thanks for shedding some light on the profession. And I just LOVE Kimberly's response to the marble grout situation. OMG - so true. Clients can get crazy with the WRONG details sometimes...and grout is one of them. Such a witty response, I might have to borrow that one...
ReplyDeletewowsers, interior design is all about the DETAILS. this post is a great explanation for those of us clueless about the interior design field. it's mind-boggling how much goes ito making a room fabulous. fantastic post!
ReplyDeleteWhat a great post. I used to work in the design center for an upscale office furniture store. Of course I was just an assistant, but I had three designers that I was assistant to. I have seen the frantic client, the more frantic designer, the rude horrible client, the super nice and understanding. Oh boy have I dealt with them all, but I wasn't the one who was really getting the brunt off it. I wasn't having to go on sight. These wonderful designers would be decorating an entire new wing at a major hospital in houston's med center, or decorating an entire new school, and dealing with some tiny little office being the most demanding! I wouldn't do, no not ever for a paying client! Not enough money for me, I'm just not diplomatic enough! :)
ReplyDeleteLove this post! I want to print it out and keep into my purse to show people when they think I simply have a hobby and I'm a lady that lunches!
ReplyDeleteIt's hard work.
Always very good advises.
ReplyDeleteTo design is, indeed, not easy.
Have a good day.
I am so glad I popped over here today! I had one of those horrible days with such a client. Challenging me about what value my time has and that my time is worth nothing. Maybe I should view it from standing position instead of from a ditch face down.
ReplyDeleteI see a lot of designers have left comments. I didn't appreciate how much individual work goes on- I always stood in awe and wonder how on earth do they do it and where do they find these things.
ReplyDeletePS The best I can do in design is to engage a designer -a patron of the arts if you will. So you're secrets are safe with me.
Excellent post explaining the options and decisions to be made- very enlightening.
ReplyDeleteI have included your expertise in my pillow post! It's so nice to have such smart & talented bloggy friends!
ReplyDeletexo Lisa
I just found your blog this evening and have blown the better part of the evening reading one article after another. I have to call it quits long before I'm through so I'll definitely be back again. Thanks for putting up such a terrific wealth of information.
ReplyDeleteLove this post, Maria! There's so much more to the process than most people realize!
ReplyDeleteThis post is so true! It is no wonder that there are many nights where I wake up wondering if I have forgotten any little details in my client's home!
ReplyDeleteThank you for giving people a peek into our world :)
xo
Brooke
Oh dear......I remember all this. Every client should read this post.
ReplyDeleteThe quality of the trades can be dependant on the city, some locations can make the job even more difficult. I never minded the detail, but trades who didn't put the client's needs first drove me crazy. Great post!
I'm not in the biz yet, but am planning to make my way in. I have thought about taking that kimberly seldon course...should I wait it out until I get my feet wet?
ReplyDeleteThanks...great post.
HI Anonymous,
ReplyDeleteYes I would wait until you had your other design training first!
Maria
Maria,
ReplyDeleteGreat post. I have been on both sides of the pillow, so to speak. I've made them, and now as a designer, that sewing experience has served me well. It is an amazing feat and so vital.
Once a client had purchased a sofa and pillows (not through me) and stated that the pillows were too "crunchy". The "soul of the pillows" (fill) were not specified. So she asked me help make them over.
Some customers get overwhelmed with the details but they're vital for a successful outcome and there is no way around it!
Bette
I remember Kimberley's article about cushions :-) I never really thought about all that goes into designing the perfect cushion till I saw it written out, step by step. It's a lot more work than I would have guessed!!
ReplyDeleteKimberley is going to be at the Home Show in Ottawa in October. I'm hoping to see her there :-)
Kelly
That is one of the things I remember from Kimberleys course...I so love her. I try to catch her on Cite Line.
ReplyDeleteI am looking forward to getting her new book...
I so laugh when someone asks me if my job is fun, lol...the answer, no if it was I would not be here helping you, would I...answer oh yes I need you to help me, I can't do this... hehehe